Refund Policy for Ultra Face Swap
Last updated: 2025-12-16
Effective date: 2025-12-16
Introduction
Thank you for using Ultra Face Swap. We want you to be completely satisfied with your purchase. This refund policy explains the conditions under which you may be eligible for a refund and how to request one.
Please read this policy carefully before making a purchase. By completing a purchase, you agree to the terms outlined in this refund policy.
Credit Pack Refunds (One-Time Purchase)
For one-time credit pack purchases, we offer a full refund under the following conditions:
Eligible for Full Refund
Unused Credits Condition
Your account's remaining credits must be greater than or equal to the credits you purchased. This means you haven't used any credits from the purchased pack.
Bonus Credits Excluded
Daily check-in bonus credits, new user bonus credits, and any promotional credits are NOT counted toward your remaining balance when calculating refund eligibility.
Example Scenarios
Eligible for Refund
You purchased 1000 credits. Your current balance is 1050 credits (1000 purchased + 50 from daily check-in). Since your purchased credits (1000) are still available, you qualify for a full refund of your credit pack purchase.
NOT Eligible for Refund
You purchased 1000 credits. Your current balance is 800 credits. Since you've used 200 credits from your purchased pack, you no longer qualify for a refund.
NOT Eligible for Refund
- -You have used any portion of the purchased credits
- -Your remaining credits (excluding bonus credits) are less than the purchased amount
- -More than 30 days have passed since the purchase date
Subscription Cancellation (Monthly/Annual Plans)
For monthly and annual subscription plans, please note the following:
Cancellation Policy
You can cancel your subscription at any time. Cancellation will take effect at the end of your current billing cycle, and you will continue to have access to subscription benefits until then.
No Partial Refunds
We do not offer partial refunds for unused portions of subscription periods. If you cancel mid-cycle, you will retain access until the end of the current billing period.
Renewal Prevention
Canceling your subscription prevents future automatic charges. Your subscription benefits remain active until the end of the current paid period.
Example Scenarios
Monthly Subscription Cancellation
You subscribed on December 1st and paid for one month. If you cancel on December 15th, you will still have access until December 31st. No refund will be issued, but you won't be charged again on January 1st.
Annual Subscription Cancellation
You subscribed on January 1st for an annual plan. If you cancel on March 15th, you will retain access until December 31st. No partial refund will be issued for the remaining months.
How to Request a Refund or Cancel Subscription
To request a refund or cancel your subscription, please send an email to:
Email Subject Format
Please use the following format for your email subject line:
For Refund Request
Refund Request - your-account@email.com
Example: Refund Request - john@gmail.com
For Subscription Cancellation
Cancel Subscription - your-account@email.com
Example: Cancel Subscription - john@gmail.com
Email Content Requirements
1. Order Information
Provide your order number OR attach a screenshot of the order from your User Center - My Orders page
2. Reason
Briefly explain the reason for your refund request or subscription cancellation
Email Template
Subject: Refund Request - your-email@example.com or Subject: Cancel Subscription - your-email@example.com Order Number: [XXXXXX] or [see attached screenshot] Reason: [Your reason here] Thank you.
Processing Time
Request Review
We will review and process your request within 3 business days of receiving your email.
Subscription Cancellation
Subscription cancellations will take effect at the beginning of the next billing cycle. You will receive a confirmation email once processed.
Refund Processing
Approved refunds will be processed to your original payment method. Depending on your bank or payment provider, it typically takes 2-5 business days for the refund to appear in your account.
Refund Method
All refunds will be returned via the original payment method.
Special Circumstances
In cases of technical issues on our end that prevent you from using our services, please contact our support team. We will investigate and may offer credits, service extensions, or refunds on a case-by-case basis.
If you believe you have a valid reason for a refund that falls outside the standard policy, please contact us with details. We review such requests individually and aim to find a fair resolution.
Contact Us
If you have any questions about our refund policy or need assistance, please contact us:
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date.
Your continued use of our services after any changes indicates your acceptance of the updated refund policy.